How Good Customer Service Helps Retain Valued Customers!


Finding new customers is something that every business works hard to achieve to stay in business. What some companies may not realize is that with better customer retention, the fight may not be so hard. Customers that stay bring tend to bring and/or attract more customers that [...]

You Can Improve Your Review Ranking on Google Places!


Almost every business deals with their share of customers who want to make a complaint. It is an inevitable part of doing business. What is frustrating to a business is the fact that some people simply do not know how to file a complaint so their concerns [...]

Customer Service and Answering Social Media Messages!


Social media has undoubtedly become one of the most important tools for a business to increase brand awareness and attract new followers. Yet many businesses make one very critical mistake when they ignore comments and customer complaints made on their social media pages. To provide the very [...]

Customer Complaints – How They Can Be Good For Business!


Another day, another dollar, and another customer complaint - making it seem like doing business is more of a headache than anything else. While customer complaints are never pleasant to deal with, the smart business owner pays close attention to them. This is because complaints are just [...]

Does Your Complaint Management Program Have A Plan?

Customer complaints are something every business must deal with, at least to some extent. As a result, complaint management is a critical part of customer service that every company must ensure is properly handled. Good online complaint management requires a definite plan of action, and the development of complaint […]

GripeO CEO Mike Klanac AMA on Product Hunt

Join GripeO CEO Mike Klanac for an AMA on Product Hunt on October 28th at 12pm PDT.

Visit this link to create a quick reminder:

Learn About The Best Ways To Handle Customer Complaints!


Every company deals with its share of customer complaints. Complaints are a part of doing business, and something all businesses must learn to face. The way in which a company handles customer issues is critical, since poorly handling customer complaints is reputation suicide. Answering customer complaints effectively [...]

Online Customer Service – How to Make It The Best Ever!

With online business being more prevalent than ever before, a company must appreciate the importance of providing online customer service as well. Social customer support services are an essential part of business success today, something consumers look for when shopping online. Therefore, knowing […]

How To Be Sure Your Customer Service Is Customer-Focused!

As online competition for all business types soars, there is one thing setting success stories apart from the rest of the crowd - great customer service. Research on business practices, and what affects customer satisfaction, continue to point to customer relations as a key influence, which reveals to [...]

How To Handle a Customer Complaint on Social Media

by Mark Landiak & Michael Janowski

“Your service ******* sucks!” – Brad, 23, Chicago

“We waited 45 minutes, and they still messed up our order. Don’t even bother with this place.” – Jessica, 25, New York City

So you got a bad social media consumer review. Don’t panic. It’s not the […]