With online business being more prevalent than ever before, a company must appreciate the importance of providing online customer service as well. Social customer support services are an essential part of business success today, something consumers look for when shopping online. Therefore, knowing […]
by Mark Landiak & Michael Janowski
“Your service ******* sucks!” – Brad, 23, Chicago
“We waited 45 minutes, and they still messed up our order. Don’t even bother with this place.” – Jessica, 25, New York City
So you got a bad social media consumer review. Don’t panic. It’s not the […]
Social media has become an essential part of running a web-based business, allowing companies and their customers to easily communicate. While social profiles, such as Facebook, offer a venue for consumers to interact with a business, does social media merely provide a place for people to register […]
No business enjoys dealing with customer complaints – and customers don’t like having to complain either. Unfortunately, complaints are one small, yet negative aspect of doing business; mistakes happen, and customers will sometimes be dissatisfied. When it comes to handling online customer service […]
Online commerce is increasing in leaps and bounds, as more companies than ever establish a presence on the internet. Even businesses with brick-and-mortar stores can conduct a great deal of their business online now, making web sales an important part of every company’s success. To provide the best online sales experience, a company must […]
Week 5 at Seed Sumo was a blast we had an entrepreneur celebrity, Will Bunker, come in to work with each team individually on key points that each founder was struggling with. His advice was specific and tailored to each specific need. Will has a unique skill at getting to the heart of a problem […]
Lululemon has been hit with another wardrobe malfunction – but this time it doesn’t have to do with see-through yoga pants.
Lululemon Athletica (LULU) is recalling over 300,000 women’s tops because the hard-tipped drawstrings have whipped some of the wearers in the face, causing injuries.